Privacy Policy.

The Site gathers several types of information from and about users of the Site, including contact information, health and medication information, product preferences, and technical data. Among other things, this allows the Site to:

• Process your order request and coordinate fulfillment;
• Provide transparent pricing and protocol information;
• Connect you with a licensed clinician for prescription review;
• Communicate with you about your protocol, shipping, and care team access.

The information we collect from or about you allows us to provide our services and helps us personalize and improve your experience on the Site. Depending on how you use the Site, we may collect the following categories of information directly from you:

• Contact information, such as your name, email address, phone number, mailing address, city, state, and ZIP code.
• Health and medication information, including medications, history, goals, and any other details you provide through the health intake or order forms.
• Product and protocol preferences, including the compounds you select or express interest in.
• Geographic location information, such as your ZIP code or region. We do not access precise geolocation information from your device unless you grant the Site permission to do so.
• Technical data and related information, such as information about your device, system, browser, and application software, and other data related to your interactions with the Site.

When you use the Site, we automatically collect some categories of information from you, such as information about your use of the Site (e.g., features used, content viewed, dates and times of interactions) and technical data about your device, such as operating system, model, device identifier, and IP address. We may also automatically collect certain technical information that your web browser automatically sends whenever you visit a website on the Internet, or which is collected when you use a mobile application (see the “Cookies and Similar Tools” section below).

Information we collect about you may be used for the following purposes:

• Operating the Site, including providing the Site features.
• Providing the information and services you request when you use the Site.
• Customizing your experience when you use the Site, for example to provide you with content based on your interests, requests, and location.
• Improving the Site and other Company products or services, including by developing new products and services, performing quality control activities, and conducting data analytics.
• Providing account management, patient care, customer service, and engaging in system maintenance.
• Delivering marketing communications, such as promotional materials or advertisements, including materials and advertisements for services offered by us and/or third parties that might be of interest to you. You may opt out of marketing communications at any time.
• Communicating service-related or required notices about the Site to you, which may include communications by email or by text messages (i.e., SMS) at the mobile device number you provide us.
• Detecting, preventing, and responding to suspected fraud, violations of our Terms of Use, violations of law, or other misuse of the Site.
• Performing data analytics, including to compile, synthesize, generate, and analyze anonymous usage and other aggregated statistics and information.

When permitted by applicable law, we may also combine the information you provide us, or that we collect from third parties, with other information maintained by us, and use that combined information for any of the above purposes. We may also de-identify your information by removing information typically used to identify you and use that de-identified information for any purpose permitted by law.

Your information may be disclosed to the following third parties:

• Pharmacies, physicians, and other partners who help us provide the services available through the Site to you.
• Business partners, who may deliver marketing communications, promotional materials, advertisements, or other information, including about other services offered by us and/or third parties. You will be given the option to opt out of marketing messages.
• If required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) protect someone’s safety.
• Advisors, potential transactional partners, or other third parties related to the consideration, negotiation, or completion of a corporate change of control. If all or substantially all our assets or stock is acquired by a third party, whether by merger, acquisition, reorganization, or otherwise, we may transfer our user database, including personal information contained in it, to the third party.
• Service providers who work on our behalf or partner with us to provide or improve the Site or related products or services, or carry out activities on our behalf. Our service providers are required to agree to protect your personal information consistent with this Privacy Policy.

Note: All other use case categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties. We and our service providers may share reports on user demographics and traffic patterns that do not identify you, as well as other information that does not identify you, with third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Furthermore, text messaging originator opt-in data and consent information will never be shared with any third parties.

We take reasonable steps to protect your personal information, which is any information that identifies you or could reasonably be linked to you. We also use encryption technology and other security measures to help protect personal information in certain areas of our Site during transport across the Internet.

Unfortunately, there is always some risk that an unauthorized third party may find a way around our security measures. We cannot guarantee that the Internet or any other technical system will be 100% secure or error-free. We are not responsible for the security of information you transmit over networks that we do not control, including the Internet and wireless networks. Please note that emails and other communications you send to us are not encrypted unless otherwise stated, and by communicating with us by email you accept the risk that any personal information contained in the email may be intercepted or accessed by unauthorized parties.

You may opt out of receiving marketing emails by using the unsubscribe information available in any marketing email, or by emailing us at support@sequencerx.com. To the extent that you use the Site, there are certain messages you may not opt out of receiving, such as non-promotional email messages about programs or services you have registered for, or certain administrative, technical, or safety notices about the Site or our products or services.

The Site does not currently respond to “do not track” signals or other mechanisms that provide a method to opt out of the collection of information over time and across websites and online services you may use. If we do so in the future, we will describe how we do so in this Privacy Policy. You can visit www.allaboutdnt.org for more information on this developing area.

The Site is intended for adults only and is not directed to, nor do we knowingly collect information from, individuals under the age of 18. If you become aware that your child or any individual under your care who is under the age of 18 has provided us with information without your consent, please contact us at the contact information listed below.

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to request information about how and to whom we disclose certain categories of your personal information for their direct marketing purposes, once per calendar year. You can make this request to us via email at support@sequencerx.com.

Our Site may include links to external third-party websites and online services that are not under our control. We are not responsible for the collection, use, and disclosure of your information on those websites and other online services provided by those third parties. We encourage you to review the privacy policies and terms of use of each website and other online service you visit. The inclusion of links to external third-party websites and online services does not imply endorsement of, or association with, such websites and online services by us, or any warranty of any kind, either express or implied.

We use cookies and similar technologies to collect, store, and sometimes track information from your computer or mobile device automatically for statistical purposes and to improve the Site. A cookie is a unique numeric code that we transfer to your computer that lets us remember your settings and to provide customizable and personalized services. Web beacons are small pieces of code placed on our website that allow us to obtain information about website usage. We retain the information we receive from the cookies we place on your computer. These cookies do not enable third parties to access any of your personal information.

If you prefer not to receive cookies from the Site, then set your browser to refuse all cookies from any websites that you may visit. This will provide you with more control over the acceptance of cookies on your computer. However, it is possible that some portions of the Site will not function properly or may perform more slowly. By using our Site and not disabling cookies, you consent to their use. Please note that other tracking technologies may still function.

We will retain your personal information in accordance with our record retention policies and as permitted by applicable law. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You can request that we update or remove the personal information you have provided to us by contacting us at the contact information below.

If you access the Site from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required in other jurisdictions.

We may make changes to our Privacy Policy from time to time. When we do so, we will post the revised Privacy Policy on our Site and change the “last updated” date. Please check the “last updated” date at the top of this page to determine if the policy has been modified since you last reviewed it. Your continued use of the Site after that date means you agree to this Privacy Policy and any updates.

If you have any questions about this Privacy Policy, please send them to support@sequencerx.com.